Welcome to the Initial Reception Facility of the Free State of Thuringia in Suhl


Information on symptoms of COVID-19 and on how to prevent it —> here. (External link – this takes you outside of our website!)

The rules regarding the handling of the coronavirus situation are being continuously reviewed and adjusted. They differ from state to state, and sometimes even from town to town. Information on this is available in your language —> here. (External link – this takes you outside of our website!)

Rules in the Suhl Initial Reception Facility

When you arrive at this accommodation, you will receive a building passcard (chip card) that you will need in order to leave or enter the building. You can use this passcard to enter or leave the Initial Reception Facility at any time. You will also need the passcard when dining in Building 23. Return the passcard to the staff here before you transfer to your new accommodation.

When you arrive, you will be assigned a room in the building with other residents. Please do not move to another room of your own accord. Room changes are only possible with the agreement of the ASB Social Welfare Team.


New arrivals may also be assigned to your room in your absence, so please keep your valuables in a safe place. You may use the steel locker located in the Security area to lock away your valuables securely – the staff there will be happy to assist you with this.

We cannot accept any liability for the loss of private property. 

If you are absent for more than seven days, we will remove your personal effects from the room and store them for three months. If you do not collect your property within this time, it will be donated to a charity.

All furniture in the room is our property and must remain where it is.

Any loaned items such as bed linen, towels, pillows and duvets should please be returned to the Social Welfare Team before you leave.

Hairdryers, electric toothbrushes or electrical shavers may only be used in the wash rooms.

Security is required to perform spot checks on bags. This is for your own protection above all.

Please keep your rooms clean and dispose of your own rubbish every day in the designated containers outside. Please do not store your rubbish in the hallways. New bin bags will be provided by the Social Welfare Team every day during the floor inspections.

Please have consideration for everyone in the facility and also off the premises. Before a fight erupts, please try to talk about it. If this doesn’t help, come to us and we will find a solution together.

Night-time quiet rules must be respected. This means that there must be no disruptive noise from 10.00 p.m. until 6.00 a.m.

Eating is only permitted in the dining room. Meals are provided at the following times:

Breakfast: 8.00 a.m. – 9.30 a.m.

Lunch: 12.00 p.m. – 1.30 p.m.

Supper: 5.00 p.m. – 6.30 p.m.

Please return your used crockery & cutlery to the utensils return point. Please throw away leftover food and other waste into the designated bins, sorted according to type. 

No food in the rooms! It is not permitted to take or store perishable foods, cutlery or crockery into the living areas of the facility. Please clean your own cutlery in the sinks designated for this purpose next to the dining rooms.

Infants aged under 1 year will be supplied with food by the kitchen staff, who will provide special baby food (jars) or baby formula. The kitchen staff will prepare “baby bottles” in the kitchen upon request.. The Social Welfare Team can provide you with baby food warmers. Hot water can be boiled using the kettles available in Family Building 19 from the Social Welfare Team or from Security. Hot water is also available in the kitchen during opening hours.

Central laundrettes are available in the Initial Reception Facility for washing and drying laundry. 

These can normally be used at the following times:

Monday to Friday: 10.00 a.m. to 12.00 p.m. and 2.00 p.m. to 4.00 p.m.

Saturday and Sunday: as needed

Please speak to the Social Welfare Team about this.

 Important messages, details of mail collections and other information are also displayed on the noticeboards in the relevant residence hallways.

There is a Welfare Office in each building where consultations are offered as follows:

Building 19 from 1.30 p.m. – 3.00 p.m.

Building 20 from 1.30 p.m. – 3.00 p.m.

These consultation periods are provided so that you can ask the ASB Social Welfare Team general questions about the facility, about support opportunities, about educational & leisure opportunities, and any other questions or problems that you may have.

Your mail will arrive at the ASB Social Welfare Team in Building 20, where it will be sorted and delivered directly to the recipients each day during the floor inspections. The Social Welfare Team will inform you of any parcels received for you so that you can collect them from the Welfare Office in Building 20.

Pets are not permitted in the facility. 

Fire prevention & safety 

To ensure that we can all live together in a safe and orderly fashion, the instructions of the Facility Management, Security Team and Social Welfare Team must be followed.

Smoking is only permitted outside in the designated smoking areas. 

Heaters, portable stoves, immersion heaters and similar devices are prohibited within the building. Naked flames (gas cookers, candles, etc.) and flammable liquids must also not be stored or used in the building or rooms.

Escape routes, in particular in stairwells and hallways, must always be kept clear. 

Do not touch the electrical equipment in the building! If equipment needs to be repaired, let the Social Welfare Team or Security know.

It is prohibited to trigger fire alarms except in an emergency or to deliberately damage them. In the event of a fire, the fire department will come automatically. This is an extremely costly exercise. If you trigger the alarm without good reason, you are responsible for the costs of the deployment of the fire department.

Please familiarise yourself with the fire safety rules. If you have any questions, please ask the Facility Management or Social Welfare Team. 

Ball games, scooters, rollerblades, etc. are not permitted in the hallways; these are only allowed outside.

The possession and consumption of alcohol and drugs is not permitted in the Initial Reception Facility. 

The possession of weapons of any kind is prohibited.

To protect the children and also for your own safety, windows in your rooms should only be fully opened for short periods (around five minutes for ventilation) and only while you are in the room. Otherwise, windows should be kept tilted at most, and between October and March should ideally be left closed.  

If items are found that may put the safety or hygiene of the accommodation or residents at risk, these will be temporarily confiscated by the staff of the Initial Reception Facility or Security Team (with the exception of live animals). 

Animals will be accommodated in a local animal shelter at your expense for the time that you are living in the Initial Reception Facility. All confiscated items will be returned to you when you leave.

Living together  

Regardless of where a person comes from, regardless of their skin colour, religion, social status, political convictions, gender, age or sexual orientation – all are equal here. Treat each other peacefully and with respect. Nobody is better than anyone else.

Any form of violence or intimidation is unacceptable here. Such acts will be punished severely.

Be considerate towards people who are especially vulnerable, including women, children and other young people. Help them where possible.

Every person has the right to control how their likeness is used. Photography, filming and audio recordings of other people are only permitted with their consent. 

Parents are responsible for supervising their children. 

In the facility, no products or services of any kind may be offered and no commercial advertising is permitted. 


You may receive visits within the Initial Reception Facility every day from 8.00 a.m. until 10.00 p.m.

Overnight stays may be permitted in exceptional circumstances – ask beforehand. 

Visitors must be registered with Security and approved by the Social Welfare Team. Visitors will require a valid identity document. Always collect your visitors in person from the Security station. When leaving the facility, ensure that your visitors are signed out. Should you wish to leave the facility during this time, you may only do so together with your visitor. 

In certain situations – including during health emergencies involving the spread of contagious diseases within the Initial Reception Facility (COVID-19) – visitors will unfortunately not be permitted to enter the Initial Reception Facility.

Help us!

Dear residents, 

Please help us by immediately informing Facility Management, Security Team or Social Welfare Team in the following situations: 

if there is a fire or a risk of a fire,

if someone is being mentally abused and/or physically assaulted, including verbal abuse such as racist or sexist abuse, insults or threats directed towards people (residents, visitors or staff) or property, 

if potentially criminal acts have been committed within the accommodation, 

violations of the house rules, 

contagious diseases, 

vermin or pest infestations, 

damage to windows, doors, heating, water pipes, electrical equipment, sanitary facilities or kitchen equipment, or to furniture in the living and common areas.


Do you have questions about observing your religion during the coronavirus situation? If so, please contact the organisations and partners listed here. –> Info (External link – this takes you outside of our website!)

However, as a rule, it can be assumed that the current restrictions apply to all people equally – including on religious holidays – and that there are no applicable exceptions.


Trades, computer, sewing, German language

General information about your stay at the Initial Reception Facility

BAMF / Transfer